Refund policy

No Returns / No Refunds

Due to the handcrafted nature of our products and the unique characteristics of natural gemstones, all sales are final. We do not accept requests for returns or refunds once an item has been purchased and received.

Damages and Issues

We take great pride in the quality of our craftsmanship. Please inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us at kkcar729@gmail.com so that we can evaluate the issue and make it right.

Exchanges

We do not offer direct exchanges. If you have an issue with a damaged item, please reach out to our support team for evaluation.

Non-Returnable Items

In addition to our standard final sale policy, the following items are strictly non-returnable:

Custom Products: Special orders or personalized items.
Sale Items: Items purchased during a promotional period or from the sale section.
Gift Cards: Purchases made for or with gift cards.
Personal Care Goods: Beauty products or related hygiene items.